Shipping & Returns

Delivery Timeframes

Each product page shows its current end-to-end delivery estimate, including both production and shipping. Estimates vary because products are made by different production partners. Timing may change during peak seasons or unforeseen circumstances.

Shipping Costs & Details

• •Shipping cost: Free on every US order — no minimum
• •Shipping area: We currently ship within the United States
• •Order tracking: Tracking information is emailed once your order ships

Important Shipping Information

• •Orders are processed Monday through Friday, excluding federal holidays
• •Shipping time begins after the production period is complete
• •Multiple items in a single order may be shipped separately
• •We ship via reliable carriers to ensure safe delivery of your items
• •A signature may be required for certain high-value orders

Custom-Made Items

As each item is custom-made specifically for you, we cannot offer traditional returns or exchanges. This policy helps us maintain our commitment to quality and prevents waste of custom-produced items.

Quality Guarantee

We stand behind the quality of our products. If you receive an item that is:

• •Damaged
• •Defective
• •Incorrect (different from what you ordered)
• •Of unsatisfactory quality

Please contact our customer service team within 14 days of receiving your order.

Resolution Process

1. Contact Us: Reach out to our customer service team within 14 days of receiving your order
2. Documentation: Provide photos of the issue and your order number
3. Review: Our team will review your case within 48 business hours
4. Resolution: We will work with you to resolve the issue through replacement, store credit, or refund